Stakeholder Engagement
Customers are at the centre of our business. We develop plans and improve our services every day by listening, understanding and responding to customer needs and expectations.
We do this with a clear focus to deliver services that are in the long-term interests of our customers, and with the belief that stakeholder engagement is critical for us to run a successful business. We want to make sure that we conduct ourselves in a manner that is consistent with your long-term interests. At AGIG, we pride ourselves on the way we conduct customer and stakeholder engagement activities across the country to develop our future plans, and to improve services on a daily basis.
Our major stakeholder engagement programs follow the regulatory cycle for gas distribution and transmission in as required in the relevant states we operate.
Every five years, we submit plans to our economic regulators, the Australian Energy Regulator (AER) in South Australia and Victoria, and Economic Regulation Authority (ERA) in Western Australia. Through extensive engagement programs with our stakeholders and customers, we develop plans and expenditure proposals that are submitted to the respective regulators in each state for acceptance and adoption.
Gas Matters - Our Online Engagement Platform
We run a range of customer and stakeholder engagement activities to inform and shape the future of our business.
You can visit Gas Matters to keep up to date on our current projects, participate in the conversation and help shape our plans and projects.
Active engagement programs:
In South Australia, Australian Gas Networks (AGN) is operating within the five-year regulatory cycle from 1 July 2021 to 30 June 2026.
We are currently working on our plan to submit to the AER for the period 2026 to 2031. We are working closely with customers and industry stakeholders to develop this plan in time for lodging to the AER by 1 July 2025. You can read more about how we are engaging with our stakeholders here.
AGN Five Year Plan for SA (2021 – 2026)
Recent engagement programs:
In Western Australia, the Dampier Bunbury Natural Gas Pipeline (DBNGP) is operating within the five-year regulatory cycle from 1 January 2021 to 30 December 2025.
On 2 January 2025 we submitted to the ERA our plan to deliver to customers of the DBNGP for the period 1 January 2026 to 31 December 2030.
For more information on our engagement program, please visit Gas Matters.
The ERA has published our proposal on its website for consultation until 1 April 2025. You can participate in this consultation period here.
Five Year Plan for the DBNGP (2026 – 2030) in full
Five Year Plan for the DBNGP (2026 – 2030) – Fact Sheet
In Victoria, AGN and Multinet Gas Networks (MGN) are operating within the five-year regulatory cycle from July 2023 to June 2028.
Following a joint customer and stakeholder engagement approach, AGN and MGNs’ Final Plans are underpinned by a rigorous customer and stakeholder engagement process, putting customers at the centre of their plans.
You can read more about this engagement process and the Final Plans here.
On 2 June 2023, the AER released its final decision on AGN’s access arrangement review for the 2023–28 period. You can read more here.
On 2 June 2023, the AER also released its final decision on MGN’s access arrangement review for the 2023-28 period. You can read more here.
AGN Final Plan for VIC (2023 – 2028)
MGN Final Plan for VIC (2023 – 2028)
